Terms Of Service - Swimbrite

Swimbrite Swimming School Limited
Terms and Conditions: Revision date: 180925

1. Who we are
We are Swimbrite Swimming School Limited, Company number 08367979, (“Swimbrite / we / us”).

Our primary contact information is:
Telephone: 0113 841 1813
Email: enquiries@swimbriteswimmingschool.co.uk
Website: www.swimbriteswimmingschool.co.uk

2. Lesson bookings and renewals

Your lesson slot is reserved for as long as you wish to remain enrolled, or until your child moves to another class or time.
Our class terms generally follow the Leeds City Council School term dates each year.
Renewal reminders will be sent automatically towards the end of each term.
You will make payments online via the Home Portal.
In advance of each term’s end, we will contact you to confirm your enrolment for the subsequent term and arrange payment. Your place will not be secured until payment is received in full by the stated deadline. A two-week priority booking window is provided for existing members to secure their slot for the next term. After this window, priority booking no longer stands so your space will become open with the potential for others to book.
Due to the high demand for places failure to pay on time will result in automatic removal from the class and loss of the reserved slot. You may, subject to availability, be able to book via the office.
We do not accept American Express (AMEX) cards.
Fees are subject to change with reasonable notice in accordance with consumer protection regulations.
It is recommended that you sign up to the Home Portal at the time of booking as badges achieved are recorded here at the end of each term.

3. Refunds or missed lessons

A cooling-off period of up to 14 calendar days applies from the date of booking or renewal.
No refunds will be provided for cancellations made after the cooling off period expires.
Catch-up lessons are not offered.
Lessons missed due to illness or other reasons will not be carried forward.
In cases of long-term medical conditions discretion lies with the Swimbrite management team in respect of refunds or an alternative slot. A medical certificate may be required from an appropriate medical practitioner such as a GP or Consultant.

4. Changes or cancellations by Swimbrite

Swimbrite reserves the right to change or cancel courses including the day, time, venue, or instructor at any time.
Reasonable efforts will be made to reschedule affected sessions or provide a suitable replacement teacher.
If lessons are cancelled due to adverse weather please contact the venue before travelling. Swimbrite will inform the venue of any cancellations and call, emails and social media updates will be sent out. We will inform the venue as soon as is reasonably practicable of any cancellations and notify you by either
phone call, email or by social media.
We cannot accept liability if lessons have to be cancelled for any reason or reasons beyond our control. In such circumstances, depending on the reason we will either offer you an alternative venue, a refund, partial refund or to reschedule cancelled lessons wherever this is possible.

5. Teaching and safeguarding standards

All instructors are qualified, experienced, and hold up-to-date DBS certificates and Swim England or STA certifications.
All staff follow Swim England's Wavepower child safeguarding policy and Low Level Concern Policy including appropriate physical contact where necessary.

6. Health and safety guidelines

Swimmers must be in good health and physically able to participate.
You agree to inform Swimbrite in writing of any medical conditions including special educational needs, disabilities or medications (such as inhalers) that may affect your child. We maintain a record of all notifications received.
Children who have eaten in the last 1.5 hours should not swim.
Children are encouraged to wear additional swimwear to accommodate cooler water temperatures.
Spectacles are not recommended during swimming sessions.
All jewellery must be removed before entering the pool.
All swimmers must wear appropriate swimwear. Babies and toddlers must wear aqua nappies.
You agree that goggles may be worn but at the swimmer’s own risk.

7. Poolside conduct and supervision

Do not enter the pool until the instructor advises.
Parents must supervise children under 16 at all times.
Use of the pool before or after lessons is prohibited, unless you, your child or the child you are responsible is /are a club member.
After the lesson ends children must vacate the pool unless they are members
in which case an adult must supervise them and are responsible for their
health and safety.
Remove shoes or wear blue shoe covers before entering the poolside.
Personal belongings are left at the owner’s risk. We do not accept liability for lost, stolen or damaged personal property.
No food, glassware or crockery is allowed in the pool area or changing rooms
Non-breakable water bottles are permitted.
The use of mobile phones, laptops, cameras or any type of recording device whatsoever is strictly prohibited on the poolside whether during or after lessons due to safeguarding.

8. Photography & Communication Consent

We may occasionally take photographs or video footage for marketing, social media, or website purposes that feature individual children, group shots or awards etc.
If you do not consent please notify us by email at: enquiries@swimbriteswimmingschool.co.uk
By agreeing to these terms you consent to being contacted by email, text, phone, and post. If you do not wish to be contacted, please notify us via email.
Please note by unsubscribing to emails you acknowledge that you may miss important information sent out by the Swimbrite.

9. Venue-Specific Terms

Village Hotel

A parent/guardian must be present on poolside.
Blue shoe covers must be worn.
No food is permitted in changing areas or poolside.
A Swimbrite QR code will be provided to you at the point of booking and then at the start of each term, the receptionist will ask to scan this. Please ensure you are arriving in good time to allow for this and with the QR code ready to scan.
Lockers require a wristband which are available at reception for which they charge.
Parking for longer than 4 hours at the Village Hotel is at a chargeable rate; payment machines are located in the entrance of the hotel.

Parkway Venue

Please be aware that it remains your responsibility to ensure you enter your car registration into the tablet on the leisure desk each time you attend. Failure to comply with this may result in the venue issuing you or the registered keeper with in an excess parking charge.
Use only designated changing areas, lockers, and benches.
Please use nappy bins provided for disposing of nappies (located in family changing and ladies toilets).
Shower before entering the pool.
A mix of padlocked and key-operated lockers is available.
o Padlocks can be brought from home or purchased onsite.
o Locker key rental, £5 deposit, refundable upon return.
Do not use sun loungers which are for hotel guests/members only.
Children must remain under supervision at all times.

Woodhouse Grove School

Swim Caps; swim hats must be worn when attending lessons at this pool

10. Complaints

We pride ourselves on the level of service we provide and hope that you never have to complain however we recognise that very occasionally things may not go as planned. If you have a complaint please contact us in the first instance by emailing us at: Hannah@swimbriteswimmingschool.co.uk We aim to resolve complaints within seven days.

11. Data Protection

We comply with UK GDPR and the Data Protection Act 2018. Your personal information will only be used to manage bookings, the provision of our services and where your consent has been provided in accordance with 8 above.

12.Governing Law

These terms and conditions are governed by the laws of England and Wales and any disputes will be subject to the exclusive jurisdiction of the English court

13. Declaration
By agreeing to these terms and conditions you:

Declare my child / children is / are in good health and able to participate in swimming activities.
Agree to inform the office ( enquiries@swimbriteswimmingschool.co.uk ) of any changes in medical or personal circumstances affecting participation and the office will then inform the relevant coaches.
Understand Swimbrite may share essential information with relevant authorities for safeguarding purposes.
Consent to Swimbrite staff taking photographs or video for internal use, unless otherwise stated.

Acceptance of Terms and Conditions
By completing the short consent form below you confirm that:

You are 18 years of age or above.
You have read, understood and agree to be bound by the terms and conditions of Swimbrite Swimming School Limited.
You understand that this agreement is legally binding and enforceable in England and Wales.
You are authorised to enter into this agreement on behalf of yourself.
You have read and agree to the Terms and Conditions of Swimbrite Swimming
School Limited.
Your acceptance by ticking the box shall be treated as your electronic signature with
the same legal effect as your handwritten signature.