1. Introduction
SwimBrite Swimming School Limited is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect information about you and your child when you use our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy applies to all personal data we process, whether you contact us directly, book swimming lessons, or use our website.
2. Who We Are
SwimBrite Swimming School Limited is the data controller responsible for your personal data.
- Company name: SwimBrite Swimming School Limited
- Email: enquiries@swimbriteswimmingschool.co.uk
- Phone: 0113 841 1813
- Website: www.swimbriteswimmingschool.co.uk
3. What Personal Data We Collect
We may collect and process the following types of personal data:
- Parent or guardian contact details: Name, email address, telephone number and postal address.
- Child’s information: Name, date of birth, age, swimming ability and lesson preferences.
- Medical or additional support information: Any health conditions, special educational needs, disabilities or medications that may affect participation in lessons (provided with your consent).
- Booking and payment data: Transaction details, payment method information and booking history.
- Website enquiries and form submissions: Information you provide when contacting us through our website, including enquiry forms and booking requests.
4. How We Use Personal Data
We use your personal data for the following purposes:
- Managing swimming lessons and bookings: To enrol swimmers, allocate appropriate classes, process payments and maintain accurate records.
- Communicating with parents and swimmers: To send lesson reminders, term updates, renewal notices and respond to your enquiries.
- Safeguarding and safety: To ensure the welfare and safety of all swimmers, particularly children, and to meet our duty of care obligations.
- Legal and regulatory obligations: To comply with applicable laws, regulations and guidance, including safeguarding requirements and financial record-keeping.
5. Lawful Basis for Processing
Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:
- Contract: Processing is necessary to fulfil our contract with you, such as providing swimming lessons and managing bookings.
- Legal obligation: Processing is necessary to comply with legal requirements, including safeguarding, health and safety, and financial regulations.
- Consent: Where you have given clear consent for us to process personal data for specific purposes, such as receiving marketing communications or providing medical information.
- Legitimate interests: Processing is necessary for our legitimate business interests, such as improving our services and maintaining security, provided these do not override your rights and freedoms.
6. How We Store and Protect Data
We take the security of your personal data seriously. Your information is stored securely using appropriate technical and organisational measures to prevent unauthorised access, loss or misuse.
Access to personal data is restricted to authorised staff members who need it to carry out their duties. All staff are trained in data protection and confidentiality.
7. Sharing Personal Data
We only share your personal data where it is necessary for the provision of our services or where we are legally required to do so. This may include sharing with:
- Our instructors: To ensure safe and effective delivery of swimming lessons.
- Venue operators: Where required for access, health and safety or operational purposes.
- Payment and booking providers: To process payments and manage bookings securely.
- Authorities: Where legally required, such as safeguarding referrals to local authorities or compliance with court orders.
We do not sell or share your personal data with third parties for marketing purposes.
8. How Long We Keep Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. This includes:
- Active customer records are retained while you remain enrolled with us.
- After enrolment ends, records may be retained for a reasonable period to manage queries, complaints or legal obligations.
- Financial records are retained in accordance with UK tax and accounting requirements.
- Safeguarding records are retained in line with statutory guidance.
When data is no longer required, it is securely deleted or anonymised.
9. Your Data Protection Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can ask us to correct inaccurate or incomplete information.
- Right to erasure: You can request that we delete your personal data in certain circumstances.
- Right to restriction: You can ask us to limit how we use your data in certain situations.
- Right to object: You can object to processing based on legitimate interests or for direct marketing purposes.
- Right to data portability: You can request your data in a commonly used, machine-readable format for transfer to another provider.
To exercise any of these rights, please contact us using the details provided above. We will respond to your request within one month.
10. Children’s Data
As a swimming school, we regularly handle personal data relating to children. We take particular care when processing children’s data and only collect information that is necessary for the safe and effective delivery of swimming lessons.
We obtain consent from parents or guardians before collecting children’s personal data. All children’s data is treated with the highest level of care and protection.
11. Contact & Complaints
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Email: enquiries@swimbriteswimmingschool.co.uk
- Phone: 0113 841 1813
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection:
- Website: www.ico.org.uk
- Helpline: 0303 123 1113
We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.
